MRNMarket Dispute Resolution & Arbitration Policy

Effective Date: 27 February 2026

Last Updated: 27 February 2026

Issued by: MRN Global Market LLC, doing business as MRNMarket

Address: 1001 S Main St, STE 500, Kalispell, MT 59901-1498, United States

Support Contact: support@mrnmarket.com

1. Purpose of This Policy

This Dispute Resolution & Arbitration Policy explains how certain disputes involving MRNMarket, the Platform, Users, Accounts, Orders, Transactions, payments, payouts, refunds, returns, chargebacks, Listings, communications, or MRNMarket policies may be reviewed and resolved.

This Policy is intended to provide a structured dispute process that may include:

informal resolution;
platform-level review;
platform-level mediation;
binding arbitration;
small claims exceptions;
urgent court relief exceptions; and
class action and jury trial waivers, where permitted by law.

This Policy should be read together with the MRNMarket Terms & Conditions, Definitions Policy, Buyer Agreement, Seller Agreement, Affiliate Agreement, Payment & Payout Policy, Refund & Return Policy, Acceptable Use Policy, and other applicable MRNMarket policies.

2. Important Notice

Please read this Policy carefully.

Where permitted by applicable law, this Policy may require certain disputes to be resolved through binding individual arbitration instead of court.

Where permitted by applicable law, you and MRNMarket may be waiving the right to:

bring certain claims in court;
have certain claims decided by a judge or jury;
participate in a class action, collective action, representative action, or consolidated proceeding; and
seek relief on behalf of other Users or the public, except where such waiver is not permitted by applicable law.

Nothing in this Policy limits rights, remedies, or protections that cannot be waived under applicable law.

3. Scope of This Policy

This Policy applies to disputes, claims, complaints, controversies, or disagreements arising from or relating to:

access to or use of the Platform;
Accounts;
Orders;
Transactions;
Products or Services;
Listings;
payments;
payouts;
refunds;
returns;
chargebacks;
delivery issues;
Seller performance;
Buyer conduct;
Affiliate activity;
Delivery Partner activity;
Service Provider activity;
User Content;
reviews or ratings;
communications;
verification, KYC, KYB, AML, sanctions, fraud, or compliance review;
Account restrictions, suspensions, or terminations;
Platform-Level Decisions;
MRNMarket policies;
privacy or data issues, where permitted by law;
intellectual property issues, subject to urgent relief exceptions;
these Terms or any agreement with MRNMarket; or
any relationship or interaction between you and MRNMarket.

This Policy applies whether the dispute is based on contract, tort, statute, regulation, fraud, misrepresentation, consumer protection law, equity, negligence, product liability, privacy, or any other legal or equitable theory.

4. Disputes Between Users

MRNMarket may provide platform-level dispute support for certain disputes between Users, including disputes between:

Buyers and Sellers;
Buyers and Delivery Partners;
Sellers and Delivery Partners;
Sellers and Service Providers;
Affiliates and MRNMarket;
Users and MRNMarket concerning Platform activity; or
other Users involved in Platform-related activity.

MRNMarket’s platform-level review is an internal administrative process. It is not a court proceeding, arbitration, legal judgment, arbitral award, or binding legal determination of liability.

MRNMarket may make Platform-Level Decisions based on available evidence, Platform records, User communications, payment processor information, delivery evidence, applicable policies, and applicable law.

5. Informal Resolution First

Before starting arbitration or court proceedings, you and MRNMarket agree to attempt informal resolution where required or permitted by this Policy.

A User must first contact MRNMarket and provide:

full name;
Account information;
contact information;
Order or Transaction number, if applicable;
a description of the dispute;
the relief requested;
supporting evidence; and
any relevant communications or documents.

MRNMarket may respond by requesting more information, offering support, reviewing Platform records, escalating the matter, proposing a resolution, or determining that the matter is not eligible for further platform-level review.

Unless urgent relief is needed or applicable law requires otherwise, the parties should allow a reasonable period for informal resolution before starting arbitration or court proceedings.

6. Platform-Level Review

MRNMarket may review disputes involving Orders, Transactions, payments, payouts, refunds, returns, chargebacks, Listings, delivery, Seller performance, Buyer conduct, Affiliate activity, Account activity, or policy enforcement.

MRNMarket may consider information such as:

Order records;
Transaction records;
Listing information;
delivery records;
tracking information;
proof of delivery;
refund or return evidence;
payment processor notices;
chargeback information;
payout information;
User communications;
photos, videos, or documents;
account history;
verification status;
fraud or compliance indicators;
Seller performance history;
Buyer conduct history;
Affiliate activity;
applicable MRNMarket policies; and
other relevant evidence.

MRNMarket may request additional information from any User involved in the dispute.

Failure to provide requested information may affect the outcome of the platform-level review.

7. Platform-Level Mediation

MRNMarket may offer or conduct platform-level mediation for certain disputes.

Platform-level mediation is a voluntary or policy-based internal review process designed to help resolve certain disputes connected to Platform activity.

Platform-level mediation:

is not a court proceeding;
is not arbitration;
is not a legal judgment;
is not an arbitral award;
is not a binding legal determination of liability;
does not make MRNMarket the Seller, Buyer, carrier, payment processor, escrow provider, bank, or party to an independent User-to-User sale contract; and
does not prevent MRNMarket from enforcing its policies.

MRNMarket may end platform-level mediation if the matter is resolved, unsupported, abusive, outside scope, fraudulent, legally restricted, or unsuitable for further platform review.

8. Platform-Level Decisions

MRNMarket may make Platform-Level Decisions regarding:

refunds;
returns;
payout review;
payment review;
delivery confirmation;
chargeback support;
Seller performance;
Buyer conduct;
Affiliate commissions;
Account restrictions;
Account suspensions;
Account terminations;
Listing removal;
content removal;
policy enforcement;
fraud prevention;
compliance review; or
other Platform matters.

A Platform-Level Decision is an administrative decision for Platform operations and policy enforcement. It is not a court judgment, arbitral award, or legal determination of liability.

MRNMarket may revise, reverse, or supplement a Platform-Level Decision if new evidence, fraud indicators, payment processor information, legal requirements, or policy considerations arise.

9. Arbitration Agreement

To the maximum extent permitted by applicable law, you and MRNMarket agree that covered disputes that cannot be resolved informally or through platform-level review will be resolved by binding individual arbitration, rather than in court.

The arbitrator will have authority to resolve covered disputes, including disputes about interpretation, enforceability, applicability, formation, or scope of this arbitration agreement, except where applicable law requires a court to decide a specific issue.

The arbitration will be conducted on an individual basis only, unless applicable law requires otherwise.

10. Arbitration Rules

Unless MRNMarket states otherwise in a specific policy or agreement, arbitration may be conducted under the rules of a recognized arbitration provider selected by MRNMarket and permitted by applicable law.

The applicable arbitration rules may include procedures for:

filing claims;
appointment of an arbitrator;
exchange of information;
written submissions;
remote hearings;
in-person hearings;
emergency relief;
fees and costs;
confidentiality;
awards; and
enforcement.

If the selected arbitration provider is unavailable or cannot administer the dispute, the parties may agree on another provider, or a court with proper jurisdiction may appoint an arbitrator where permitted by law.

11. Arbitration Location and Format

Unless applicable law requires otherwise, arbitration venue is generally:

Missoula, Montana, United States

The arbitrator may allow proceedings to occur by:

written submissions;
telephone;
video conference;
remote hearing;
in-person hearing; or
another method permitted by the arbitration rules.

For lower-value disputes, the arbitrator may decide the matter based on written submissions where permitted by applicable rules and law.

12. Governing Law

Unless another MRNMarket policy states otherwise, this Policy and covered disputes are governed by the laws of the State of Montana, United States, without regard to conflict of law rules, and without limiting mandatory rights under applicable law.

The Federal Arbitration Act may govern the interpretation and enforcement of the arbitration provisions where applicable.

Nothing in this Policy limits mandatory rights that cannot be waived under applicable law.

13. Small Claims Exception

Either party may bring an individual claim in small claims court instead of arbitration if:

the claim qualifies for small claims court;
the claim is brought only on an individual basis;
the claim remains in small claims court;
the court has proper jurisdiction; and
the claim does not seek class, collective, representative, public injunctive, or consolidated relief where such waiver is permitted by law.

If a small claims matter is transferred, removed, appealed, or no longer qualifies for small claims court, either party may require the matter to proceed in arbitration where permitted by law.

14. Urgent Court Relief Exception

Nothing in this Policy prevents MRNMarket from seeking urgent court relief, injunctive relief, equitable relief, or other emergency relief where necessary to address:

intellectual property misuse;
unauthorized access;
platform abuse;
security threats;
fraud;
data misuse;
scraping;
cyberattacks;
confidential information misuse;
counterfeit activity;
sanctions or compliance risk;
harassment or threats;
account circumvention;
payment fraud;
affiliate fraud;
or other urgent harm.

A User may also seek urgent relief where required or permitted by applicable law.

Seeking urgent relief does not waive the right to require arbitration of other covered claims.

15. Class Action Waiver

To the maximum extent permitted by applicable law, you and MRNMarket agree that covered disputes must be brought only on an individual basis.

To the maximum extent permitted by applicable law, neither you nor MRNMarket may bring or participate in a:

class action;
collective action;
consolidated action;
representative action;
private attorney general action; or
proceeding seeking relief on behalf of other Users or the public.

The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that individual party’s claim, except where applicable law requires otherwise.

If a court determines that this class action waiver is unenforceable for a particular claim or remedy, that claim or remedy may be severed and handled in court to the extent required by law, while remaining arbitrable claims proceed in arbitration where permitted.

16. Jury Trial Waiver

To the maximum extent permitted by applicable law, you and MRNMarket waive any right to a jury trial for covered disputes.

If a dispute proceeds in court for any reason, the parties agree to have the dispute decided by a judge rather than a jury, except where such waiver is not permitted by applicable law.

17. Arbitration Fees and Costs

Arbitration fees and costs will be handled under the applicable arbitration rules and applicable law.

The arbitrator may award fees, costs, or expenses where authorized by:

applicable law;
arbitration rules;
these Terms;
a specific MRNMarket agreement; or
a written agreement between the parties.

MRNMarket may seek recovery of fees and costs for frivolous, abusive, bad-faith, fraudulent, or improper claims where permitted by law.

18. Arbitration Award

The arbitrator may award relief permitted by applicable law and the applicable arbitration rules.

Any arbitration award will be final and binding on the parties, subject to any limited review or challenge permitted by applicable law.

A court with proper jurisdiction may enter judgment on the arbitration award.

19. Confidentiality

To the extent permitted by applicable law and arbitration rules, arbitration proceedings, submissions, evidence, and awards may be treated as confidential.

Confidentiality does not prevent either party from:

enforcing an award;
complying with legal obligations;
responding to regulators or law enforcement;
making required disclosures;
protecting legal rights;
reporting fraud or abuse;
using information in related legal proceedings where permitted; or
disclosing information with consent or as required by law.

20. Time Limits for Claims

To the maximum extent permitted by applicable law, Users must bring claims within the time period required by applicable law or the applicable MRNMarket policy.

Where permitted by law, failure to raise a claim within the applicable time period may result in the claim being barred.

Nothing in this Policy shortens a limitation period where such shortening is not permitted by applicable law.

21. No Retaliation for Good-Faith Claims

MRNMarket will not restrict a User solely for bringing a good-faith dispute, claim, complaint, or legal request.

However, MRNMarket may take Enforcement Actions for:

fraudulent claims;
bad-faith claims;
abusive complaints;
false evidence;
harassment;
threats;
misuse of dispute processes;
chargeback abuse;
policy violations;
legal violations; or
conduct that creates risk for MRNMarket, Users, or the Platform.

22. Payment Processor, Bank, and Card Network Disputes

Some payment-related disputes may be controlled by Payment Processor rules, bank procedures, card network rules, digital wallet rules, or financial institution processes.

MRNMarket does not control all third-party payment decisions, including:

authorization decisions;
payment declines;
chargeback outcomes;
bank reversals;
card network rules;
fraud review results;
processor holds;
payout timing;
reserve requirements; or
account restrictions imposed by payment providers.

Users must cooperate with MRNMarket and relevant third parties in payment-related dispute review.

23. No Guarantee of Outcome

MRNMarket may provide platform-level review, support, mediation, or evidence review, but MRNMarket does not guarantee:

refund outcomes;
return outcomes;
chargeback outcomes;
payout outcomes;
delivery outcomes;
Seller performance;
Buyer conduct;
Affiliate commission outcomes;
payment processor decisions;
arbitration outcomes;
court outcomes; or
dispute resolution results.

Each matter depends on the available evidence, applicable policies, third-party rules, and applicable law.

24. Severability

If any part of this Policy is found invalid, unlawful, or unenforceable, that part will be interpreted, modified, or limited to the minimum extent necessary to make it valid, lawful, and enforceable.

The remaining parts of this Policy will continue to apply to the maximum extent permitted by law.

If a class action waiver or representative action waiver is found unenforceable for a particular claim or remedy, that claim or remedy may proceed only to the extent required by applicable law, and the remaining provisions will continue to apply where permitted.

25. Changes to This Policy

MRNMarket may update this Dispute Resolution & Arbitration Policy from time to time to reflect changes in the Platform, applicable law, business operations, Payment Processor requirements, marketplace practices, risk controls, operational needs, or other policies.

Updated versions will be published on the Platform with a revised effective date or last updated date.

Continued use of the Platform after updates are published means the User acknowledges the updated Policy.

Where required by law, MRNMarket may provide additional notice or request consent for material changes.

26. Policy Hierarchy

If this Policy conflicts with the Terms & Conditions or another controlling MRNMarket policy, the controlling policy will apply, subject to rights that cannot be waived under applicable law.

27. Contact Information

For questions about this Dispute Resolution & Arbitration Policy, contact:

MRN Global Market LLC

1001 S Main St, STE 500

Kalispell, MT 59901-1498

United States

Website: https://www.mrnmarket.com

Legal Contact: legal@mrnmarket.com